14 days to decide, from the day your order arrives.
Eligibility
Items are eligible for return within 14 days of delivery, provided they are unused, in their original condition, and in their original packaging.
Return window
You have 14 days from the date of delivery (not the order date) to initiate a return. Because delivery itself can take 7–14 business days, this window starts once your package actually arrives, giving you a fair amount of time to evaluate your purchase. Returns requested after this window will not be accepted, except where required by law.
Damaged items
If your item arrives damaged, contact us within 7 days of delivery at support@vervetrend.com with a photo of the damage and your order number. We'll arrange a replacement or full refund at no cost to you.
Incorrect items
If you received the wrong item, let us know within 7 days of delivery and we'll send the correct product or issue a refund, covering any return shipping costs.
Refund process
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.
Exchanges
If you'd prefer a different size, color, or product instead of a refund, let us know when you start your return and we'll help arrange an exchange, subject to availability.
Non-returnable items
For hygiene and safety reasons, opened beauty, skincare, or personal care items cannot be returned unless they arrived defective.
Return shipping costs
For non-defective returns (such as a change of mind or sizing issue), the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, we cover return shipping.
Chargebacks
If you have an issue with your order, please contact us first — most concerns can be resolved quickly and directly.
Contact instructions
To start a return, exchange, or refund request, email support@vervetrend.com with your order number and a brief description of the issue.