Shipping & Returns

Shipping costs are calculated at checkout based on your order.

Order processing

Orders are processed within 1–3 business days of purchase. Orders placed on weekends or holidays begin processing the next business day.

Shipping times

Once processed, delivery typically takes 7–14 business days, depending on your location and the specific product ordered. These are estimates, not guarantees.

Shipping cost

Shipping costs are calculated at checkout based on your order size, weight, and delivery destination. You'll see the exact cost before you complete your purchase.

Tracking information

You'll receive a tracking number by email as soon as your order ships. Please allow up to 48 hours for tracking information to update.

Delays

Occasionally, shipments are delayed due to weather, customs processing, carrier volume, or other circumstances outside our control. We'll notify you if we become aware of a significant delay.

Customs and duties

We currently ship within Canada and the United States, so most orders will not incur customs duties. Should we expand internationally, any applicable customs fees would be the customer's responsibility.

Lost packages

If your tracking shows no movement for more than 5 business days, or shows "delivered" but you haven't received your package, contact us at support@vervetrend.com within 7 days.

Incorrect addresses

Please double-check your shipping address at checkout. We can only update it if the order hasn't shipped yet. VerveTrend is not responsible for orders delivered to an incorrect address provided at checkout.

Delivery attempts

Delivery attempt and redelivery policies are determined by the shipping carrier. Refer to the tracking link in your shipping confirmation email for carrier-specific instructions.